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Xcasego giving you an opportunity to open various cs go cases for a better price. We are fair cs go case service company.

FAQ

In case of any problems on the site, read these recommandations and only after contact our support team. In the right bottom corner you will found our technical support chat, click it and a dialogue will open for you.

To speed up the process of solving any problem follow this points:


1. If there is a problem with your item or any other reason, you must inform us as soon as possible about it, the sooner you contact us, the sooner we will help you.
2. Do not leave the dialogue immediately after you have written to us (the support service does not always have the opportunity to respond instantly).
3. Write short and concise about your problem, so that the technical support service will immediately understand you and help you.
4. Exactly follow the instructions provided by the service.
5. Some bugs take time to be resolved, so don't worry if the process takes a little longer. But we try to process all your applications within 24 hours.
6. Any problem will be solved, so always be in touch with us and we will be happy to help you.

If you are using a promotional code, or you were offered a bonus when replenishing from 5-20%, with a successful transaction, you will be charged an additional balance to your account.

Bonus balance is not included in the amount of cashback calculation.


  • Make sure that your tradelink in the profile is correct. Your Trade-URL:
  • Make sure that you are able to trade an offer on the Steam, otherwise our bot will not be able to send you the items.
  • Open your inventory, make sure there is no trade ban and it is at least 6 days passed after the password had been changed.
  • Press deposit on the right side of menu and use G2APAY.

Then go to any case and press open case! Good luck!

In 24 hours you can send us the item by pressing the button "Sell" in your profile or by collecting the Contract.

To see the blocks with the our daily Giveaway you need to login on our site.

In the participation are active players who fulfilled the condition according to the block. Participants who performed the rules within the period of 30 days from the current date take part in the our giveaway.

Your payment might be delayed for 5-9 minutes. If the money didn`t get transferred within an hour, please contact the support, write the details of payment to the [email protected] or Facebook

Our Bot cannot send you the item in the following cases:

  • You have the trade blocked (logged in on the new device, recently changed the password / e-mail, changed the Steam Guard security settings, have VAC-ban, etc.).
  • Your inventory is set to "Private" in the Steam privacy setting (Check it)
  • Check your trade-link in your profile and in the Steam settings – they should match.
  • Our Bot has problems with the Steam connection; it happens quite often, the problem is on the Steam's side. Bot could also be banned, in this case, contact the support and describe the problem in details [email protected] orFacebook
  • There is a "Temporarily Unavailable" note on the case, why?

The case/collection becomes unavailable if it does not contain all the items that are listed in it. This was preformed to provide a clear randomness. Bots are monitoring the trade platform and purchase the missing items all the time.

The case/collection becomes unavailable if it does not contain all the items that are listed in it. This was preformed to provide a clear randomness. Bots are monitoring the trade platform and purchase the missing items all the time. We try to process the orders instantly and usually you will receive it within two minutes

If you are a youtuber with at least 20,000 subs or 9,000 views per video please email [email protected] or Facebookwith your channel name and let us know if you are interested in!

You can contact us at the [email protected] or Facebook